FAQs

1. Can I customize my jewelry with my pet’s name or photo?

Absolutely! Most of our pieces can be personalized with names, initials, birthstones, paw prints, or even engraved photos. Customization options are listed on each product page.

2. What types of animals do you support in your designs?

We create jewelry for all pets – dogs, cats, rabbits, birds, reptiles, horses, and more! If you have a unique request, feel free to contact us for a custom design.

3. How long does it take to receive my order?

Custom orders typically take 5–10 business days to craft before shipping. Shipping times vary depending on your location and chosen method at checkout.

4. Do you offer gift wrapping or messages?

Yes! We offer gift packaging and the option to include a personal message – perfect for birthdays, holidays, or memorial gifts.

5. Can I return or exchange a personalized item?

Because personalized items are made just for you, we generally don’t accept returns or exchanges unless the item arrives damaged or incorrect. Please double-check all spelling and customization details before placing your order.

6. What materials do you use?

We use high-quality materials including sterling silver, gold plating, stainless steel, and hypoallergenic metals. Details are listed on each product page.

7. How do I care for my jewelry?

To keep your jewelry looking its best, avoid exposing it to water, lotions, or perfumes. Store it in a dry place and use a soft cloth to clean it gently.

8. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

9. What if I have a special request or idea?

We love custom ideas! Reach out to us through our Contact Us page with your request, and we’ll do our best to bring your vision to life.